How Teknion handles business inquiry information.
This policy describes the information we collect through the website, how we use it to respond to professional office furniture inquiries, and the choices available to visitors who contact us.
Information we collect
When you submit an inquiry, we may collect your name, work email, phone number, company, project type, timeline, message details, and any information you choose to provide about seat counts, locations, product families, drawings, delivery needs, or documentation requests. Website systems may also collect basic technical information such as browser type, device data, referring pages, and approximate region to maintain security and improve site performance.
How we use information
Teknion uses inquiry information to respond to requests, route messages to the appropriate project contact, prepare quote discussions, provide documentation, support customer service, improve website content, and maintain business records. We may use aggregate information to understand which furniture categories or service topics are most relevant to visitors, but we do not use that aggregate information to identify an individual visitor.
Sharing and service providers
We may share relevant information with internal team members, authorized sales contacts, logistics partners, installation partners, or service providers when that sharing is necessary to respond to a business inquiry or support a project. Service providers are expected to handle information only for the business purpose assigned to them. We do not sell submitted inquiry information as a standalone marketing list.
Retention and security
Business inquiry records may be retained while a project is active and for a reasonable period afterward to support follow-up, warranty discussions, reorder questions, legal obligations, and service history. We use reasonable administrative, technical, and organizational safeguards to protect information, but no website or transmission method can be guaranteed completely secure.
Your choices
You may request that Teknion update, correct, or remove inquiry information where applicable law gives you that right. You may also ask us to stop non-essential marketing communication. Some records may need to be retained when required for transaction history, legal compliance, security, or legitimate business purposes. To make a request, contact [email protected].